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Frequently Asked Questions

The Basics About SemaConnect for Station Owners

SemaConnect Basics

What kind of charging stations does SemaConnect offer?
SemaConnect Electric Vehicle Charging Stations offer Level II charging for commercial applications. The Series 5, Series 6, and Series 7 charging stations all charge at 7.2kW and 30amp @240V, which is the standard for daily charging. The Series 7 Plus charges at 19.2kW and 80amp @ 240V, which is the maximum power supply for Level II charging. The power pulled from a Level II station is roughly the same amount of power that a home clothes dryer uses.

Which electric vehicles can charge at a SemaConnect station?
SemaConnect uses the North American standard electric vehicle charging plug known as the J1772. This plug will charge all commercially available electric and hybrid electric vehicles available in the North American market, including Tesla.

What do the lights on the SemaConnect stations mean?
SemaConnect utilizes an intuitive LED light system to make it easy for drivers and station owners to check station status.

  • Solid Blue – There is no vehicle plugged into the station. It is working and available for use.
  • Flashing Green – There is an electric vehicle plugged into the station and the station is delivering a charge. This vehicle does not have a full battery.
  • Solid Green – There is an electric vehicle plugged into the station, but the charge is complete. The vehicle has a fully charged battery.
  • Solid Red – The station has experienced a ground fault and is currently unable to deliver a charge.

How many Administrators can I add to my SemaConnect admin account?
We recommend adding multiple Contacts and Administrators at your location. On-site maintenance staff can assist with power cycling or troubleshooting in case of driver issues. If your organization restricts station access to Members, adding multiple Administrators allows you to quickly approve Member requests. You can add/update the approved Contacts and Administrators at your Location using the SemaConnect Network or by emailing your SemaConnect account manager.

How do I contact SemaConnect?
For all questions about your charging stations or your account, please contact customer service here. For questions about an invoice, please contact our finance team here.

What is the federal tax credit for EV charging stations?
The Federal Alternative Fuel Infrastructure Tax Credit has been renewed by Congress to include installations of EV charging stations at businesses in the 2018-2021 tax years. Please see Form 8911 for more information.

What is SemaConnect doing during the COVID-19 outbreak?
SemaConnect is still open for business! We are here to help if you have any issues. Call or email us if you (or your drivers!) have any questions about your stations or need help charging. To keep employees and their families safe, our team is working remotely during the pandemic. We’ve also expanded our sick leave policy to take care of any employees who do get sick. Read more here.

Your Drivers

How long will it take to charge an EV?
The charging times for electric vehicles differ based on the amperage of the charging system and the size of the car’s battery. For example, to charge a Volt from empty to full battery, utilizing a 240V outlet would take roughly 4 hours, while charging a Leaf can take 8 hours. However, just as you are unlikely to drive a gas vehicle to a completely empty tank, many people are unlikely to drive their EV to a completely dead battery. If you are charging a battery that is not empty, your charging times will be shorter. Generally, you will get 25 miles per hour of charging time when you use a Level 2 charging station.

How far can my drivers travel per charge in their EVs?
Electric vehicle range varies depending on the size of the battery, the type and weight of the car, road and weather conditions, driving style, and ancillary usage, such as running the air conditioning or charging your cell phone. Drivers should refer to the vehicle manual to determine range.

Do drivers need a SemaConnect membership to charge at my SemaConnect stations?
A SemaConnect membership is required for Series 5 personal or Series 7 fleet charging stations. But at Series 6 stations, which are designed for shared use, that’s up to you as the station owner. You can open your stations to all drivers, or restrict access to users you approve.

How do you charge at SemaConnect?
SemaConnect offers five ways to start charging! Drivers can:

  • Use a SemaConnect Pass
  • Start a charging session through the SemaConnect App, available for iPhone and Android
  • Visit network.semaconnect.com/ on mobile browser
  • Call 1-800-663-5633 and press “9” to start a charging session by phone
  • Start a charging session through the PlugShare or ChargeHub apps

How do drivers create a SemaConnect account?
To sign up for a SemaConnect Account, drivers should visit https://network.semaconnect.com/ and click the green Register button. Fill out the required information, check the button to agree to SemaConnect’s Terms of Service and Privacy Policy, then click the green Create My Account button. They will then receive a verification email from SemaConnect confirming their new account. Click the link to continue with account activation. Drivers can also save a credit or debit card, receive notifications, request a SemaConnect Network Pass, or request access to a private station.

Do drivers need to add a credit card?
A SemaConnect account is free to have, and drivers do not have to associate a payment with a SemaConnect account. However, please be advised that if a driver chooses not to add a credit/debit card, they will only be able to charge their vehicle at free SemaConnect stations until they associate payment. If your location uses a fee structure, including stations with a free charging period that switches to a fee after a certain amount of time, access will be denied.

When a driver does associate a credit/debit card with their driver account, their card will be charged an initial $10. This money is not a charge by SemaConnect, but rather it is what turns a SemaConnect account into a debit system for charging an electric vehicle and will be utilized to pay for charging sessions. For more information, visit Driver FAQ.

Where do drivers go for more information?
We’ve set up a Driver FAQ page here. Drivers can also contact customer service for assistance. Our phone number is 1-800-663-5633.

Shared/Public Charging

Which features are available with my SemaConnect Series 6 charging stations?
The Series 6 is designed for commercial applications – workplace, multifamily, hospitality, retail, and the public sector. Features include:

  • Charge drivers for usage
  • Restrict access for public, private, or multi-group
  • View real-time availability online or on the SemaConnect app
  • Download usage/sustainability reports
  • Integration with leading driver programs: PlugShare, ChargeHub, EVgo, Electrify America
  • Load management-ready
  • 24/7/365 driver support

SemaConnect charging stations include the first year of Network Services and Full Replacement Warranty with purchase.

What are the “Five Ways to Pay” with SemaConnect?
SemaConnect offers five ways to start charging! Drivers can:

  1. Use a SemaConnect Pass
  2. Start a charging session through the SemaConnect App, available for iPhone and Android
  3. Visit network.semaconnect.com/ on mobile browser
  4. Call 1-800-663-5633 and press “9” to start a charging session by phone
  5. Start a charging session through the PlugShare or ChargeHub apps

Can I charge drivers for energy? / What is the difference between pricing policies?
As the station owner, you can determine the pricing structure of each individual station location. Here are some of your options:

  • Duration/Parking Fees – The driver is charged for the total amount of time spent plugged into the station. This can be a flat hourly fee (such as $2 per hour) or increase over time. Note: drivers are charged the duration that they are plugged in, even if they have completed charging.
  • kWh Energy Fees – The driver is charged for the energy that is transferred from the station to the vehicle. Please note that this option is not available in all states.
    • This fee structure is recommended at locations using load management features
  • Time of Use Pricing – The fee for the charging session may vary based on the time of the day and the amount of strain on the grid. Think of this as a “rush hour” fee. You can also vary your structure based on day of the week or month in the year.
  • Grace Period Pricing – To encourage station turnover, you can set free or nominal pricing for a set time limit, then increase fees once a driver has exceeded that time. For example, free charging for the first four hours, then pay from the 4th hour onwards.
  • Member Pricing – Create a member group of approved users that can charge for a different fee than public users. For example, employees or tenants charge for free, while public users pay an hourly rate.

You can choose one pricing option or use them in tandem. Some properties prefer to charge both an hourly Duration rate and a kWh usage fee.

What is the difference between access policies?
As a station owner, you have the choice to restrict access to your charging stations.

  • Members Only – Drivers must add an invitation code to their SemaConnect Account (and be approved by a station administrator) before they can charge at your stations. Members can initiate a charge with their SemaConnect account via SemaConnect Pass, SemaConnect App, or by calling SemaConnect Customer Service.
  • Members and Public – Any driver can use your charging stations. Public drivers do not need an invitation/access code, but any private members will need to follow the Members Only instructions above. Public drivers can initiate a charge with any of the “Five Ways to Pay,” though Members using a Member Pricing plan must use their SemaConnect account to receive this rate.
  • Open Access – Any driver can plug into your station, no restrictions. Station owners cannot charge for energy.

What is the difference between map visibilities?
In addition to station access, station owners can also limit visibility on charging maps such as SemaConnect, Google Maps, PlugShare, or ChargeHub.

  • Admin Only – Stations are only visible to station admins. Drivers cannot view stations in the SemaConnect app nor public maps such as Google Maps, PlugShare, or ChargeHub.
  • Members Only – Stations are only visible to approved members. Members must be logged into their SemaConnect account to view charging stations. Stations will not appear on public maps.
  • Members and Public – Stations are visible to all users and will appear on public maps.

How do I add drivers to a member group?
Station admins can log into the Organization Account at https://network.semaconnect.com/ . Simply log in, then go to Manage > My Organization > Organization Details > Invitation Code. You will receive an email when a driver adds this code to their account.

To approve and add a driver to your member group, simply log in, then go to Manage > Members. You will see a list of Members that have either been Approved or are Pending approval. Click the Actions button to Approve or Reject this driver. You can also Revoke access to Members who no longer work or live at your property.

Multifamily Personal Charging

What’s the difference between Series 5 Personal and Series 6 Shared charging stations?
Some multifamily communities offer both shared and dedicated parking for residents. The Series 6 station is designed for parking spaces shared by multiple drivers. The Series 5 station is designed for dedicated, or deeded, parking spots. With the Series 5, property managers or homeowners associations can install a charging station and bill the resident directly for the cost of access and electricity.

Who can use a Series 5 charging station?
Because the Series 5 is assigned to a specific driver account, only that driver can initiate a charging session. EV drivers must be added to the charging station and use their SemaConnect account to start charging via mobile app or SemaConnect Pass.

How do I bill drivers for access to a personal charging station?
With SemaConnect, you can charge drivers a monthly base fee for access, plus a usage fee for electricity used. Choose a usage fee based on energy transferred (kWh) or plug-in duration. Drivers pay a monthly bill through their SemaConnect Account, and SemaConnect remits payments back to you, the Station Owner.

What is Charging as a Service?
Charging as a Service, or CaaS, is a subscription-based model for EV charging stations. SemaConnect CaaS pairs the Series 5 with a subscription for Personal charging stations. Site hosts receive station hardware, upgrades, maintenance, and customer service for the duration of the program. Typically, site hosts set above the CaaS program pricing, then receive a remittance check from SemaConnect for the difference. Visit SemaConnect CaaS to learn more.

Fleet Charging

What’s the difference between the Series 6 Shared and Series 7 Fleet charging stations?
Some commercial properties offer parking for fleets and for employees/public. The Series 6 station is designed for shared parking by public or employee users. The Series 7 station is designed for dedicated fleets with one vehicle per charge port.

Here are a few new Series 7 features designed just for fleets:

  • Fleet Vehicle Management
  • Fleet Access Control
  • Fleet Manager Portal
  • Late Plug-in/Plug-out Alerts
  • Schedule Charge Start Time
  • Session Data and Analytics
  • State of Health Monitoring
  • Load Management-Ready

What’s the difference between the Series 7 and the Series 7 Plus?
The Series 7 and the Series 7 Plus are both Level II charging stations that use the same casing and software. The difference is the wiring. The Series 7 charging station charges 7.2 kW, 30amp at 240V. The Series 7 Plus charging station charges 19.2 kW, 80amp at 240V. The Series 7 Plus is the most powerful Level II fleet charging station and is designed for daily charging of fleet vehicles with larger batteries, such as medium-duty buses, trucks, and vans.

Can unapproved drivers charge their private vehicles at my Series 7/Series 7 Plus charging stations?
No, each Series 7/Series 7 Plus station is tied to a fleet vehicle. EV drivers must use a designated RFID card to initiate a charge at a Series 7/Series 7 Plus Fleet charging station.

How do I log into my SemaConnect fleet manager portal?

Fleet and Public charging stations use the same station management portal. Simply log into https://network.semaconnect.com/ to manage all SemaConnect charging stations in your organization.

Load Management

Does SemaConnect offer load management?
All SemaConnect EV charging stations include a robust load management capability with Peak Power Management and Power Sharing Management functionality. That means that regardless of your electrical capacity, you can provide high quality charging for your property or organization.

What is Peak Power Management?
Peak power management allows you to manage the maximum power available to a group of charging stations. Set your electrical capacity for your stations in the SemaConnect Network. Choose from:

  • Constant Peak Power
  • Time-of-Use Peak Power
  • Demand Response Peak Power

What is Power Sharing Management?
Power sharing management is how you utilize your peak power settings between stations. Your station group will share a peak power level. Choose power sharing options from:

  • Set Charge – Each plug has a set power level.
  • Equal Charge – Each vehicle will receive equal max power which varies depending on the number of vehicles plugged in.
  • First In, First Out – Each new vehicle will receive max power until capacity is reached. Subsequent arrivals will start charging when first arrivals complete charging.

How do I enable load management on my SemaConnect charging stations?
Please contact your SemaConnect account manager to set up this feature.